Job Summary

To be the first point of contact for all patient enquires, and to treat patients at all times with warmth, dignity, respect and efficiency telephone.

Main Duties

• To work in the reception area welcoming patients to the practice, treating them courteously, with dignity and respect at all times.
• To enable patients to access health care, directing them to appointments with appropriate members of the practice team, or outside services
• Booking, changing and cancelling appointments in person or over the telephone
• Answering patient’s general queries
• Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc
• Receiving and accurately recording requests for home visits
• Tidying waiting and reception areas before and after surgery
• Maintaining reception standards
• Other duties relevant to reception as required

Person Specification

Essential Criteria

• Excellent communications skills
• Accuracy in keyboard and computer skills
• Working knowledge of Emis, Docman and AccuRx
• Previous experience working as a receptionist in a GP surgery or Hillingdon confed

Salary - Negotiable

If you would like to apply for the role, please send a copy of your CV to Shuba Mehta on shuba.mehta@nhs.net.

Closing Date - 17th July 2025