Vacancy: GP Receptionist (Two positions available)

• Location: Acorn Medical Centre
• Reports to: Gursharan Plah (Practice Manager)
• Position 1: Monday & Wednesday’s - 8am – 6:30pm with a 30-minute lunch break. Total 20 hours.
• Position 2: Thursday & Friday’s - 8am – 6:30pm with a 30-minute lunch break.  Total 20 hours.
• Closing date: 18th November 2026

Person Specification

We are seeking a professional and efficient GP Receptionist to join our team. The ideal candidate will provide excellent customer service while managing patient inquiries, appointments, and administrative duties. The role is vital in ensuring smooth communication between patients, healthcare professionals, and the practice.

Key Responsibilities

• Greet patients as they arrive at the practice and provide them with the necessary forms and information.
• Answer phone calls and respond to patient queries in a polite, professional and timely manner.
• Open mail and action as appropriate
• Schedule patient appointments and manage the clinic’s appointment book.
• Update and maintain accurate patient records in the practice management system.
• Ensure patient confidentiality and handle sensitive information in line with data protection regulations.
• Process patient check-ins and check-outs, including handling payments for services.
• Prepare and manage patient paperwork for consultations, including medical histories and consent forms.
• Liaise with medical staff to coordinate patient care and ensure timely communication.
• Handle administrative tasks, such as filing, scanning, and general office duties.
• Ensure the reception area is clean, organized, and welcoming for patients.
• Assist with managing prescriptions, referrals, and other administrative support as needed.
• Act as chaperone when required
• Cover for colleagues absent on leave and/or Practice business.
• Unlock premises, cancel intruder alarm, and adjust heating, lighting and ventilation as required to meet circumstances.
• Lock premises, closing all windows, turning off lights and setting the intruder alarm.
• Learn any new duties of the same grade, which may be introduced into general medical practice.
• Perform any other tasks of similar or related grade as and when required

Key Requirements

• Previous experience in a receptionist or customer service role, preferably in a healthcare setting.
• Knowledge of medical terminology and the healthcare environment is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and manage time efficiently.
• Ability to remain calm and professional in a fast-paced environment.
• Familiarity with practice management software and general office equipment.
• A good understanding of confidentiality and data protection regulations (e.g., GDPR).
• Friendly, approachable demeanour with a focus on delivering excellent patient care.

Preferred Qualifications

• Experience working in a GP practice or healthcare setting.
• First Aid and CPR certification (or willingness to obtain).

How to apply

Submit your CV and Covering Letter