JOB DETAILS

Location - Mountwood Surgery, Northwood, Middlesex
Reports to - HR and Finance Partners
Working Pattern - 3 days per week
Salary - Starting £48,881 FTE, subject to experience
Benefits - NHS Pension

WHO WE ARE

We are a high achieving GMS practice located in the suburb of North Hillingdon (NWL). We care for a diverse
population of 11,500 patients, including a high proportion of South Asians and older patients.

We're proud of our strong team of:

• A loyal, experienced admin team
• 10 experienced GPs
• 3 Senior Practice Nurses
• 4 Clinical Pharmacists
• Experienced HCA
• First Contact Practitioner Physiotherapist
• Social Prescribing Link Worker

We are a training practice, hosting GP Registrars & undergraduate medical students, and we maintain an active
Patient Participation Group (PPG). Since relocating to bespoke premises at the Mount Vernon Hospital site in 2007,
we've embraced innovation, digital transformation, and continuous improvement.

JOB PURPOSE

You will lead the development and delivery of high-quality business intelligence, digital transformation, and service improvement
initiatives across the practice. The role ensures optimal use of clinical systems, robust data quality, compliance with statutory requirements, and delivery of performance targets linked to income streams (QOF,Enhanced Services, PCN contracts). You will also drive innovation in patient access, operational efficiency, and staff capability, ensuring that the practice remains at the
forefront of primary care delivery.

KEY RESULT AREAS

Strategic & Business Intelligence

• Lead the development and implementation of a practice-wide Business Intelligence strategy
• Monitor performance against contractual requirements (QOF, IIF, ES/DES) and identify opportunities to
• maximise income
• Provide bespoke searches, reports and monthly performance dashboards to partners and PCN leadership
• Deliver actionable insights through data analysis to support service transformation
• Deliverables: Monthly KPI dashboard delivered within 5 working days of month-end; Quarterly income optimisation report; Annual BI plan agreed

Data Quality & Compliance

• Ensure data accuracy, completeness coding quality across all clinical systems
• Lead on compliance with CQC, UK GDPR, DSPT & NHS data governance requirements
• Deliverables: Maintain 98% coding accuracy; DSPT compliance by deadline; Zero critical CQC findings
• Optimize systems to prevent revenue leakage

Digital Transformation & Systems Management

• Manage implementation, optimisation & integration of clinical/operational systems (e.g. EMIS, Anima, Blinx, Heidi)
• Work with suppliers regarding clinical software to resolve issues & implement upgrades
• Ensure interoperability between systems to improve workflow efficiency
• Deliverables: System updates within 10 working days; 85% user satisfaction

Training & Staff Development

• Develop and deliver a training programme for all staff on digital tools, coding, and data quality as well as mandatory training
• Act as system super-user and primary troubleshooting contact
• Maintain training logs for compliance purposes
• Deliverables: 100% staff trained within 4 weeks; Annual refresher training delivered
• Support staff through change

Patient Engagement & Service Improvement

• Help improve patient access pathways & digital engagement tools
• Co-ordinate with PPG for patient engagement
• Support patient recall, monitoring & safety
• Analyse patient feedback to identify areas for improvement
• Oversee communications and educational materials for patients, including website and social media

Deliverables

• Reduce avoidable patient contacts
• by 10% in 12 months
• Quarterly patient feedback summary

Liaison & Communication

• Maintain open, effective communication with:
• All internal staff teams
• External bodies such as the PCN, Confederation, Neighbourhood and ICB
• Motivating teams to achieve KPIs

Other Duties

• Perform duties aligned with role scope
• Full ad hoc requests as needed

Person Specification

Essential

• Degree or equivalent experience
• Senior management experience in primary care
• Advanced use of EMIS
• Delivery of QOF/IIF performance
• Advanced data analysis;
• Understanding of NHS primary care contracts
• Change management
• Flu & vaccination campaign leadership
• Strong problem-solving ability
• Leadership, strategic thinking
• Ability to influence at all levels
• Team-oriented and adaptable
• Flexible and resilient in navigating evolving NHS/ICB targets
• Skilled in upskilling staff in both technical and soft skills
• Onsite presence essential for collaborative success
• Excellent interpersonal skills with patients, colleagues & partners

Desirable

• Postgraduate qualification in health informatics or service improvement
• NHS Band 7-8a or equivalent role
• In-depth vaccination/coding knowledge (CQRS)
• Familiarity with NWL enhanced services
• Medicines management expertise
• PCN, Neighbourhood, Confederation/ICB/CCG
• engagement experience
• Appointment system management within primary care
• Stakeholder networking skills
• Micro-team collaboration for clinical excellence
• PRINCE2 or Agile project management
• Experience in PCN or system-wide transformation

Please send an expression of interest CV with cover letter to Dr Sue Pugh on sue.pugh@nhs.net.

Closing Date - 9th September 2025