Job Description / Job Responsibilities

As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities Reception:

• Greeting patients and handling telephone/email enquiries in a professional & friendly manner
• Booking, amending, and cancelling appointments using our clinical system
• Processing prescriptions, referrals, and other administrative tasks
• Handling patient records, ensuring confidentiality and accuracy
• Supporting clinicians with administrative tasks, including medical coding and summarising records

Person Specification

Skills and Attributes

Essential

• Good communication skills, oral and written
• Good team working
• Good interpersonal skills
• Attention to detail
• Flexibility
• Keyboard skills
• Well mannered and well presented
• Patient, tolerant, tactful and discreet
• Enthusiastic, honest and reliable

Desirable

• Self-motivating
• Demonstrate initiative
• Ability to prioritise tasks
• Able to tolerate and manage stress

Experience

Essential

• Previous experience working with computers

Desirable

• Experience as a Medical Receptionist in a GP Surgery
• Previous experience of customer care or dealing with members of public in a frontline role

Qualifications

Essential

• Good general education with good numeracy and literacy skills
• Previous experience working with computers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To apply for this role, please send a copy of your CV to Otilia Coelho - Practice Manager on ocoelho@nhs.net.

Closing Date - 5th September 2025