Details of the Role

• 20 hours per week - 1 reception shift Tuesday morning
• 3 administration days over Monday, Thursday and Friday

Main Duties of the Job

The right candidate will be responsible for overseeing the day-to-day operations of a general practice's reception, leading a team of receptionists to ensure efficient and seamless patient care. This position involves supervising staff, coordinating workflows, addressing patient inquiries, and supporting the overall smooth operation of the practice.

As the senior administrator, you'll lead the reception team to ensure smooth daily operations. Key duties will include managing staff rotas, optimising processes, and upholding high standards of patient care. You'll also be integral in facilitating effective communication between patients and healthcare providers while supporting the team with training and development. This position is ideal for someone who excels in a fast-paced, patient-centred environment and has a passion for leading and motivating a team.

About Us

We are a high achieving busy town centre Practice.  We use Emis Web. Our team includes 4 GP partners, 2 salaried GPs, 3 Practice Nurses, and 1 Health Care Assistants. Through our PCN ARRS staff, were fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, and Care Coordinators. Additionally, we have weekly access to physiotherapists, podiatrist, phlebotomists, dietician and Mental Health Practitioner

The clinicians are supported by a highly skilled administrative team, with the Reception team at its core. Therefore, having a strong reception management structure is essential to maintaining the smooth operation of the practice.

Job Responsibilities

• Provide day-to-day leadership, support, and first-line management for the reception team, reviewing staff training, 
• Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations.
• Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
• Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes.
• Ensure reception processes align with practice policies and NHS guidelines.
• Serve as the main point of contact between patients, clinicians, and other staff members.
• Assist with problems which may lead to complaints
• Assist with various administrative duties and other tasks as needed for example registrations, referrals.
• Supporting the Practice Manager in health and safety audits, ensuring compliance with relevant policies and procedures.

Person Specification

Essential

• Experience of working in reception in a GP practice setting

Desirable

• Management/Supervisory skills

To apply for the role, please send a copy of your CV to Zoe Taylor - Practice Manager on zoetaylor2@nhs.net.

Closing Date - Friday 8th August